INSERT INTO reported_issues (user_id, user_role, subject, description, issue_type, status, metadata, created_at, updated_at) VALUES
(10, 'USER', 'Video not loading on mobile', 'When I try to play the Algebra Fundamentals introduction video on my phone, it shows a blank screen with a spinner that never stops.', 'video', 'pending', '{"course": "Algebra Fundamentals", "device": "iPhone 14", "browser": "Safari 17"}', now() - interval '14 days', now() - interval '14 days'),
(10, 'USER', 'Payment confirmation not received', 'I subscribed to the premium plan yesterday and the money was deducted from my account, but I have not received any confirmation email or SMS.', 'payment', 'in_progress', '{"plan": "Premium", "amount": 500, "payment_method": "telebirr"}', now() - interval '10 days', now() - interval '8 days'),
(10, 'USER', 'Cannot change profile picture', 'I am trying to upload a new profile picture but the upload button does not respond when I click it.', 'account', 'resolved', '{"browser": "Chrome 120", "file_type": "jpg", "file_size_kb": 2048}', now() - interval '20 days', now() - interval '15 days'),
(10, 'USER', 'Add dark mode support', 'It would be great if the platform had a dark mode option. Studying at night with the bright white background is hard on the eyes.', 'feature_request', 'pending', '{"platform": "web"}', now() - interval '7 days', now() - interval '7 days'),
(10, 'USER', 'Quiz results not saving', 'I completed the Biology 101 quiz but when I go back to check my results, it shows as incomplete.', 'bug', 'in_progress', '{"course": "Biology 101", "quiz_id": 5, "attempts": 3}', now() - interval '5 days', now() - interval '3 days'),
(12, 'SUPPORT', 'Course content displays incorrectly on tablets', 'Multiple users have reported that course text overlaps with images on tablet devices in landscape mode.', 'content', 'pending', '{"affected_devices": ["iPad Air", "Samsung Galaxy Tab S9"], "orientation": "landscape"}', now() - interval '12 days', now() - interval '12 days'),
(12, 'SUPPORT', 'Login fails after password reset', 'After resetting my password through the forgot password flow, the new password is not accepted for login.', 'login', 'resolved', '{"browser": "Firefox 121", "reset_method": "email"}', now() - interval '25 days', now() - interval '18 days'),
(12, 'SUPPORT', 'Slow page load times', 'The course listing page takes over 10 seconds to load, especially when filtering by category.', 'performance', 'in_progress', '{"page": "/courses", "avg_load_time_ms": 12500, "filter": "category=Science"}', now() - interval '9 days', now() - interval '6 days'),
(10, 'USER', 'Subscription auto-renewal not working', 'My monthly subscription expired even though I had auto-renewal enabled. I had to manually resubscribe.', 'subscription', 'rejected', '{"plan": "Monthly Basic", "expected_renewal": "2026-01-15"}', now() - interval '30 days', now() - interval '22 days'),
(12, 'SUPPORT', 'Screen reader cannot read course navigation', 'The course sidebar navigation is not accessible with screen readers. ARIA labels are missing on several interactive elements.', 'accessibility', 'pending', '{"screen_reader": "NVDA", "browser": "Chrome 120", "affected_elements": ["sidebar nav", "progress bar", "video controls"]}', now() - interval '4 days', now() - interval '4 days'),
(10, 'USER', 'Certificate download gives 404 error', 'After completing the English Grammar course, clicking the download certificate button returns a page not found error.', 'course', 'pending', '{"course": "English Grammar", "completion_date": "2026-01-28"}', now() - interval '2 days', now() - interval '2 days'),
(10, 'USER', 'Cannot access course after subscription renewal', 'I renewed my subscription but I still cannot access premium courses. It says my subscription is inactive.', 'subscription', 'in_progress', '{"plan": "Premium Annual", "renewal_date": "2026-02-01"}', now() - interval '1 day', now() - interval '12 hours')
ON CONFLICT DO NOTHING;