diff --git a/src/App.tsx b/src/App.tsx
index 1164c6e..8383a30 100644
--- a/src/App.tsx
+++ b/src/App.tsx
@@ -30,6 +30,11 @@ import PaymentRequestsPage from "@/pages/admin/payments/payment-requests";
 import InvoicesPage from "@/pages/admin/invoices/invoices-list";
 import ProformaPage from "@/pages/admin/invoices/proforma-list";
 import ProformaRequestsPage from "@/pages/admin/invoices/proforma-requests";
+import SubscriptionTransactionsPage from "@/pages/admin/transactions/subscription-transactions";
+import SystemMembersPage from "@/pages/admin/system-members";
+import IssuesPage from "@/pages/admin/issues";
+import FaqSupportPage from "@/pages/admin/support/faq";
+import NotificationBroadcastPage from "@/pages/admin/notifications/broadcast";
 
 function App() {
   return (
@@ -87,6 +92,17 @@ function App() {
           path="admin/payment-requests"
           element={<PaymentRequestsPage />}
         />
+        <Route
+          path="admin/transactions/subscriptions"
+          element={<SubscriptionTransactionsPage />}
+        />
+        <Route path="admin/system-members" element={<SystemMembersPage />} />
+        <Route path="admin/issues" element={<IssuesPage />} />
+        <Route path="admin/support/faq" element={<FaqSupportPage />} />
+        <Route
+          path="admin/notifications/broadcast"
+          element={<NotificationBroadcastPage />}
+        />
         <Route path="admin/invoices" element={<InvoicesPage />} />
         <Route path="admin/proforma" element={<ProformaPage />} />
         <Route
diff --git a/src/components/admin-quick-search.tsx b/src/components/admin-quick-search.tsx
index d37f045..15faf3b 100644
--- a/src/components/admin-quick-search.tsx
+++ b/src/components/admin-quick-search.tsx
@@ -16,10 +16,12 @@ import {
   ADMIN_SEARCH_ROUTES,
   groupAdminSearchRoutes,
 } from "@/config/admin-search-routes";
+import { useAdminRole } from "@/hooks/use-admin-role";
 
 export function AdminQuickSearch() {
   const [open, setOpen] = useState(false);
   const navigate = useNavigate();
+  const { canAccessSystemMembers, canSendBroadcast } = useAdminRole();
 
   useEffect(() => {
     const onKey = (e: KeyboardEvent) => {
@@ -32,7 +34,15 @@ export function AdminQuickSearch() {
     return () => window.removeEventListener("keydown", onKey);
   }, []);
 
-  const grouped = groupAdminSearchRoutes(ADMIN_SEARCH_ROUTES);
+  const searchRoutes = ADMIN_SEARCH_ROUTES.filter((r) => {
+    if (r.path === "/admin/system-members" && !canAccessSystemMembers)
+      return false;
+    if (r.path === "/admin/notifications/broadcast" && !canSendBroadcast)
+      return false;
+    return true;
+  });
+
+  const grouped = groupAdminSearchRoutes(searchRoutes);
   const groups = [...grouped.keys()];
 
   return (
diff --git a/src/config/admin-search-routes.ts b/src/config/admin-search-routes.ts
index 82cff7b..6296288 100644
--- a/src/config/admin-search-routes.ts
+++ b/src/config/admin-search-routes.ts
@@ -21,6 +21,11 @@ import {
   Gauge,
   DollarSign,
   HardDrive,
+  ArrowRightLeft,
+  UserCog,
+  LifeBuoy,
+  HelpCircle,
+  Send,
 } from "lucide-react"
 
 export interface AdminSearchRoute {
@@ -92,6 +97,15 @@ export const ADMIN_SEARCH_ROUTES: AdminSearchRoute[] = [
     group: "Commerce",
     icon: FileClock,
   },
+  {
+    id: "subscription-txns",
+    path: "/admin/transactions/subscriptions",
+    title: "Subscription transactions",
+    description:
+      "Successful and failed subscription charges for the platform.",
+    group: "Commerce",
+    icon: ArrowRightLeft,
+  },
   {
     id: "users",
     path: "/admin/users",
@@ -100,6 +114,15 @@ export const ADMIN_SEARCH_ROUTES: AdminSearchRoute[] = [
     group: "People & activity",
     icon: Users,
   },
+  {
+    id: "system-members",
+    path: "/admin/system-members",
+    title: "System users",
+    description:
+      "Internal panel accounts (system admin, admin, customer support).",
+    group: "People & activity",
+    icon: UserCog,
+  },
   {
     id: "logs",
     path: "/admin/logs",
@@ -116,6 +139,24 @@ export const ADMIN_SEARCH_ROUTES: AdminSearchRoute[] = [
     group: "Operations",
     icon: Settings,
   },
+  {
+    id: "issues",
+    path: "/admin/issues",
+    title: "Issues",
+    description:
+      "Support tickets reported by customers or internal system users.",
+    group: "Support",
+    icon: LifeBuoy,
+  },
+  {
+    id: "faq-support",
+    path: "/admin/support/faq",
+    title: "FAQ & support",
+    description:
+      "Published Q&A for end users and staff; editors manage entries.",
+    group: "Support",
+    icon: HelpCircle,
+  },
   {
     id: "maintenance",
     path: "/admin/maintenance",
@@ -244,13 +285,24 @@ export const ADMIN_SEARCH_ROUTES: AdminSearchRoute[] = [
     group: "Operations",
     icon: Heart,
   },
+  {
+    id: "broadcast",
+    path: "/admin/notifications/broadcast",
+    title: "Send notification",
+    description:
+      "Broadcast push, SMS, and email to selected audiences (admins).",
+    group: "Communications",
+    icon: Send,
+  },
 ]
 
 const GROUP_ORDER = [
   "Overview",
   "Commerce",
   "People & activity",
+  "Support",
   "Operations",
+  "Communications",
   "Security",
   "Analytics",
 ]
diff --git a/src/hooks/use-admin-role.ts b/src/hooks/use-admin-role.ts
new file mode 100644
index 0000000..d646bc8
--- /dev/null
+++ b/src/hooks/use-admin-role.ts
@@ -0,0 +1,29 @@
+import { useMemo } from "react"
+import { authService } from "@/services"
+import {
+  canAccessSystemMembers,
+  canEdit,
+  canSendBroadcast,
+  hasPanelAccess,
+  isSuperAdmin,
+  roleLabel,
+} from "@/lib/admin-roles"
+
+export function useAdminRole() {
+  return useMemo(() => {
+    const user = authService.getCurrentUser() as
+      | { role?: string; email?: string }
+      | null
+    const role = user?.role
+
+    return {
+      role,
+      roleLabel: roleLabel(role),
+      isSuperAdmin: isSuperAdmin(role),
+      canEdit: canEdit(role),
+      canAccessSystemMembers: canAccessSystemMembers(role),
+      canSendBroadcast: canSendBroadcast(role),
+      hasPanelAccess: hasPanelAccess(role),
+    }
+  }, [])
+}
diff --git a/src/layouts/app-shell.tsx b/src/layouts/app-shell.tsx
index 2eaa5ff..42da1bf 100644
--- a/src/layouts/app-shell.tsx
+++ b/src/layouts/app-shell.tsx
@@ -1,4 +1,4 @@
-import { useState } from "react";
+import { useState, type ComponentType } from "react";
 import { Outlet, Link, useLocation, useNavigate } from "react-router-dom";
 import {
   LayoutDashboard,
@@ -18,6 +18,11 @@ import {
   Receipt,
   FileSearch,
   ClipboardList,
+  ArrowRightLeft,
+  UserCog,
+  LifeBuoy,
+  HelpCircle,
+  Send,
 } from "lucide-react";
 import { Button } from "@/components/ui/button";
 import { AdminQuickSearch } from "@/components/admin-quick-search";
@@ -31,6 +36,7 @@ import {
   DropdownMenuTrigger,
 } from "@/components/ui/dropdown-menu";
 import { cn } from "@/lib/utils";
+import { roleLabel } from "@/lib/admin-roles";
 import { authService } from "@/services";
 
 interface User {
@@ -40,7 +46,15 @@ interface User {
   role: string;
 }
 
-const adminNavigationItems = [
+type NavItem = {
+  icon: ComponentType<{ className?: string }>;
+  label: string;
+  path: string;
+  /** Omit = visible to all panel roles */
+  visible?: (role: string | undefined) => boolean;
+};
+
+const adminNavigationItems: NavItem[] = [
   { icon: LayoutDashboard, label: "Dashboard", path: "/admin/dashboard" },
   { icon: Receipt, label: "Invoices", path: "/admin/invoices" },
   { icon: FileSearch, label: "Proforma", path: "/admin/proforma" },
@@ -55,8 +69,21 @@ const adminNavigationItems = [
     label: "Payment Requests",
     path: "/admin/payment-requests",
   },
+  {
+    icon: ArrowRightLeft,
+    label: "Subscription transactions",
+    path: "/admin/transactions/subscriptions",
+  },
   { icon: Users, label: "Users", path: "/admin/users" },
+  {
+    icon: UserCog,
+    label: "System users",
+    path: "/admin/system-members",
+    visible: (role) => role === "SUPER_ADMIN" || role === "ADMIN",
+  },
   { icon: FileText, label: "Logs", path: "/admin/logs" },
+  { icon: LifeBuoy, label: "Issues", path: "/admin/issues" },
+  { icon: HelpCircle, label: "FAQ & support", path: "/admin/support/faq" },
   { icon: Settings, label: "Settings", path: "/admin/settings" },
   { icon: Wrench, label: "Maintenance", path: "/admin/maintenance" },
   { icon: Megaphone, label: "Announcements", path: "/admin/announcements" },
@@ -64,6 +91,12 @@ const adminNavigationItems = [
   { icon: Shield, label: "Security", path: "/admin/security" },
   { icon: BarChart3, label: "Analytics", path: "/admin/analytics" },
   { icon: Heart, label: "System Health", path: "/admin/health" },
+  {
+    icon: Send,
+    label: "Send notification",
+    path: "/admin/notifications/broadcast",
+    visible: (role) => role === "SUPER_ADMIN" || role === "ADMIN",
+  },
 ];
 
 export function AppShell() {
@@ -136,24 +169,28 @@ export function AppShell() {
 
         {/* Navigation */}
         <nav className="flex-1 px-4 py-2 space-y-1 overflow-y-auto">
-          {adminNavigationItems.map((item) => {
-            const Icon = item.icon;
-            return (
-              <Link
-                key={item.path}
-                to={item.path}
-                className={cn(
-                  "flex items-center gap-3 px-3 py-2 rounded-md text-sm font-medium transition-colors",
-                  isActive(item.path)
-                    ? "bg-primary text-primary-foreground"
-                    : "text-foreground/70 hover:bg-accent hover:text-foreground",
-                )}
-              >
-                <Icon className="w-5 h-5" />
-                {item.label}
-              </Link>
-            );
-          })}
+          {adminNavigationItems
+            .filter((item) =>
+              item.visible ? item.visible(user?.role) : true,
+            )
+            .map((item) => {
+              const Icon = item.icon;
+              return (
+                <Link
+                  key={item.path}
+                  to={item.path}
+                  className={cn(
+                    "flex items-center gap-3 px-3 py-2 rounded-md text-sm font-medium transition-colors",
+                    isActive(item.path)
+                      ? "bg-primary text-primary-foreground"
+                      : "text-foreground/70 hover:bg-accent hover:text-foreground",
+                  )}
+                >
+                  <Icon className="w-5 h-5" />
+                  {item.label}
+                </Link>
+              );
+            })}
         </nav>
 
         {/* User Section */}
@@ -169,6 +206,11 @@ export function AppShell() {
               <p className="text-xs text-muted-foreground truncate">
                 {user?.email || "admin@example.com"}
               </p>
+              {user?.role && (
+                <p className="text-[10px] font-semibold text-primary/80 uppercase tracking-wider mt-0.5">
+                  {roleLabel(user.role)}
+                </p>
+              )}
             </div>
           </div>
           <Button
diff --git a/src/lib/admin-roles.ts b/src/lib/admin-roles.ts
new file mode 100644
index 0000000..fe3d586
--- /dev/null
+++ b/src/lib/admin-roles.ts
@@ -0,0 +1,55 @@
+/**
+ * Panel roles for admin / support staff.
+ * Backend should return one of these on the authenticated user object.
+ */
+export const AdminRole = {
+  SUPER_ADMIN: "SUPER_ADMIN",
+  ADMIN: "ADMIN",
+  CUSTOMER_SUPPORT: "CUSTOMER_SUPPORT",
+} as const
+
+export type AdminRoleValue = (typeof AdminRole)[keyof typeof AdminRole]
+
+const PANEL_ROLES = new Set<string>([
+  AdminRole.SUPER_ADMIN,
+  AdminRole.ADMIN,
+  AdminRole.CUSTOMER_SUPPORT,
+])
+
+export function hasPanelAccess(role: string | undefined): boolean {
+  if (!role) return false
+  return PANEL_ROLES.has(role)
+}
+
+/** Full control (all menus + destructive actions) */
+export function isSuperAdmin(role: string | undefined): boolean {
+  return role === AdminRole.SUPER_ADMIN
+}
+
+/** Can create/edit content (not read-only support) */
+export function canEdit(role: string | undefined): boolean {
+  return role === AdminRole.SUPER_ADMIN || role === AdminRole.ADMIN
+}
+
+/** Internal system users / members management */
+export function canAccessSystemMembers(role: string | undefined): boolean {
+  return role === AdminRole.SUPER_ADMIN || role === AdminRole.ADMIN
+}
+
+/** Push / SMS / email broadcast composer */
+export function canSendBroadcast(role: string | undefined): boolean {
+  return role === AdminRole.SUPER_ADMIN || role === AdminRole.ADMIN
+}
+
+export function roleLabel(role: string | undefined): string {
+  switch (role) {
+    case AdminRole.SUPER_ADMIN:
+      return "System Admin"
+    case AdminRole.ADMIN:
+      return "Admin"
+    case AdminRole.CUSTOMER_SUPPORT:
+      return "Customer Support"
+    default:
+      return role ?? "User"
+  }
+}
diff --git a/src/pages/admin/issues/index.tsx b/src/pages/admin/issues/index.tsx
new file mode 100644
index 0000000..cd10a81
--- /dev/null
+++ b/src/pages/admin/issues/index.tsx
@@ -0,0 +1,316 @@
+import { useState } from "react"
+import { useQuery, useMutation, useQueryClient } from "@tanstack/react-query"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Badge } from "@/components/ui/badge"
+import {
+  Dialog,
+  DialogContent,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from "@/components/ui/dialog"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import { Search, Plus } from "lucide-react"
+import { issueService } from "@/services"
+import type { IssueStatus } from "@/services/issue.service"
+import { useAdminRole } from "@/hooks/use-admin-role"
+import { toast } from "sonner"
+
+const badgeForStatus = (s: IssueStatus) => {
+  const map: Record<IssueStatus, string> = {
+    OPEN: "bg-orange-100 text-orange-900 border-orange-200",
+    IN_PROGRESS: "bg-blue-100 text-blue-900 border-blue-200",
+    RESOLVED: "bg-emerald-100 text-emerald-900 border-emerald-200",
+    CLOSED: "bg-gray-100 text-gray-700 border-gray-200",
+  }
+  return map[s] ?? ""
+}
+
+export default function IssuesPage() {
+  const { canEdit } = useAdminRole()
+  const queryClient = useQueryClient()
+  const [page, setPage] = useState(1)
+  const [search, setSearch] = useState("")
+  const [open, setOpen] = useState(false)
+  const [newIssue, setNewIssue] = useState({
+    title: "",
+    description: "",
+    priority: "MEDIUM" as "LOW" | "MEDIUM" | "HIGH",
+  })
+
+  const { data, isLoading, error } = useQuery({
+    queryKey: ["admin", "issues", page, search],
+    queryFn: () =>
+      issueService.list({
+        page,
+        limit: 12,
+        search: search.trim() || undefined,
+      }),
+  })
+
+  const createMutation = useMutation({
+    mutationFn: () => issueService.create(newIssue),
+    onSuccess: () => {
+      toast.success("Issue reported")
+      queryClient.invalidateQueries({ queryKey: ["admin", "issues"] })
+      setOpen(false)
+      setNewIssue({
+        title: "",
+        description: "",
+        priority: "MEDIUM",
+      })
+    },
+    onError: () => toast.error("Could not create issue"),
+  })
+
+  const statusMutation = useMutation({
+    mutationFn: ({ id, status }: { id: string; status: IssueStatus }) =>
+      issueService.updateStatus(id, status),
+    onSuccess: () => {
+      toast.success("Status updated")
+      queryClient.invalidateQueries({ queryKey: ["admin", "issues"] })
+    },
+    onError: () => toast.error("Update failed"),
+  })
+
+  return (
+    <div className="space-y-8 max-w-7xl mx-auto bg-white p-4 min-h-screen">
+      <div className="flex flex-col md:flex-row md:items-start justify-between gap-4">
+        <div>
+          <h1 className="text-3xl font-bold text-gray-900 tracking-tight">
+            Issues
+          </h1>
+          <p className="text-gray-500 mt-1 max-w-xl">
+            Customers and internal system users can report problems here. Support
+            staff with edit access can move tickets through the workflow.
+          </p>
+        </div>
+        <Button
+          className="rounded-none gap-2"
+          onClick={() => setOpen(true)}
+        >
+          <Plus className="h-4 w-4" />
+          Report issue
+        </Button>
+      </div>
+
+      <Card className="border shadow-none rounded-none">
+        <CardHeader className="border-b flex flex-row items-center justify-between space-y-0 pb-4">
+          <CardTitle className="text-xs font-bold uppercase tracking-widest text-gray-400">
+            Queue
+          </CardTitle>
+          <div className="relative w-64">
+            <Search className="absolute left-3 top-1/2 -translate-y-1/2 h-4 w-4 text-gray-400" />
+            <Input
+              className="pl-10 h-9 rounded-none border-gray-200 text-xs"
+              placeholder="Search title or email…"
+              value={search}
+              onChange={(e) => {
+                setSearch(e.target.value)
+                setPage(1)
+              }}
+            />
+          </div>
+        </CardHeader>
+        <CardContent className="p-0">
+          {error && (
+            <p className="p-6 text-sm text-amber-700 bg-amber-50 border-b">
+              Wire up <code className="text-xs">GET /admin/issues</code> on your API
+              to list tickets.
+            </p>
+          )}
+          <div className="overflow-x-auto">
+            <table className="w-full text-left">
+              <thead className="bg-gray-50 border-b">
+                <tr>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Title
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Reporter
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Type
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Priority
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Updated
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest text-right">
+                    Status
+                  </th>
+                </tr>
+              </thead>
+              <tbody className="divide-y">
+                {isLoading ? (
+                  <tr>
+                    <td
+                      colSpan={6}
+                      className="px-6 py-16 text-center text-gray-400 animate-pulse"
+                    >
+                      Loading…
+                    </td>
+                  </tr>
+                ) : data?.data?.length ? (
+                  data.data.map((issue) => (
+                    <tr key={issue.id} className="hover:bg-gray-50 align-top">
+                      <td className="px-6 py-4 text-sm font-semibold text-gray-900 max-w-xs">
+                        {issue.title}
+                        <p className="text-[11px] text-gray-500 font-normal mt-1 line-clamp-2">
+                          {issue.description}
+                        </p>
+                      </td>
+                      <td className="px-6 py-4 text-xs text-gray-600">
+                        <div>{issue.reporterEmail}</div>
+                        <Badge
+                          variant="outline"
+                          className="mt-1 text-[10px] rounded-none"
+                        >
+                          {issue.reporterType}
+                        </Badge>
+                      </td>
+                      <td className="px-6 py-4 text-xs text-gray-500">—</td>
+                      <td className="px-6 py-4 text-xs font-bold text-gray-700">
+                        {issue.priority}
+                      </td>
+                      <td className="px-6 py-4 text-xs text-gray-600">
+                        {issue.updatedAt
+                          ? new Date(issue.updatedAt).toLocaleString()
+                          : new Date(issue.createdAt).toLocaleString()}
+                      </td>
+                      <td className="px-6 py-4 text-right">
+                        {canEdit ? (
+                          <Select
+                            value={issue.status}
+                            onValueChange={(v) =>
+                              statusMutation.mutate({
+                                id: issue.id,
+                                status: v as IssueStatus,
+                              })
+                            }
+                          >
+                            <SelectTrigger className="h-8 w-[140px] rounded-none text-xs ml-auto">
+                              <SelectValue />
+                            </SelectTrigger>
+                            <SelectContent>
+                              <SelectItem value="OPEN">Open</SelectItem>
+                              <SelectItem value="IN_PROGRESS">
+                                In progress
+                              </SelectItem>
+                              <SelectItem value="RESOLVED">Resolved</SelectItem>
+                              <SelectItem value="CLOSED">Closed</SelectItem>
+                            </SelectContent>
+                          </Select>
+                        ) : (
+                          <Badge
+                            variant="outline"
+                            className={`rounded-none text-[10px] ${badgeForStatus(issue.status)}`}
+                          >
+                            {issue.status}
+                          </Badge>
+                        )}
+                      </td>
+                    </tr>
+                  ))
+                ) : (
+                  <tr>
+                    <td
+                      colSpan={6}
+                      className="px-6 py-16 text-center text-gray-400 italic text-sm"
+                    >
+                      No issues loaded.
+                    </td>
+                  </tr>
+                )}
+              </tbody>
+            </table>
+          </div>
+        </CardContent>
+      </Card>
+
+      <Dialog open={open} onOpenChange={setOpen}>
+        <DialogContent className="rounded-none max-w-lg">
+          <DialogHeader>
+            <DialogTitle>Report an issue</DialogTitle>
+          </DialogHeader>
+          <div className="grid gap-3 py-2">
+            <div className="grid gap-1">
+              <Label htmlFor="iss-title">Title</Label>
+              <Input
+                id="iss-title"
+                value={newIssue.title}
+                onChange={(e) =>
+                  setNewIssue((n) => ({ ...n, title: e.target.value }))
+                }
+                className="rounded-none"
+              />
+            </div>
+            <div className="grid gap-1">
+              <Label htmlFor="iss-desc">Description</Label>
+              <textarea
+                id="iss-desc"
+                value={newIssue.description}
+                onChange={(e) =>
+                  setNewIssue((n) => ({ ...n, description: e.target.value }))
+                }
+                className="flex min-h-[100px] w-full rounded-md border border-input bg-transparent px-3 py-2 text-sm shadow-sm focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-ring"
+              />
+            </div>
+            <div className="grid gap-1">
+              <Label>Priority</Label>
+              <Select
+                value={newIssue.priority}
+                onValueChange={(v) =>
+                  setNewIssue((n) => ({
+                    ...n,
+                    priority: v as typeof newIssue.priority,
+                  }))
+                }
+              >
+                <SelectTrigger className="rounded-none">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectItem value="LOW">Low</SelectItem>
+                  <SelectItem value="MEDIUM">Medium</SelectItem>
+                  <SelectItem value="HIGH">High</SelectItem>
+                </SelectContent>
+              </Select>
+            </div>
+          </div>
+          <DialogFooter>
+            <Button
+              variant="outline"
+              className="rounded-none"
+              onClick={() => setOpen(false)}
+            >
+              Cancel
+            </Button>
+            <Button
+              className="rounded-none"
+              disabled={
+                createMutation.isPending ||
+                !newIssue.title.trim() ||
+                !newIssue.description.trim()
+              }
+              onClick={() => createMutation.mutate()}
+            >
+              Submit
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  )
+}
diff --git a/src/pages/admin/notifications/broadcast.tsx b/src/pages/admin/notifications/broadcast.tsx
new file mode 100644
index 0000000..ac4445a
--- /dev/null
+++ b/src/pages/admin/notifications/broadcast.tsx
@@ -0,0 +1,214 @@
+import { useState } from "react"
+import { Navigate } from "react-router-dom"
+import { useMutation } from "@tanstack/react-query"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import { Bell, Mail, MessageSquare, Send } from "lucide-react"
+import { notificationService } from "@/services"
+import { useAdminRole } from "@/hooks/use-admin-role"
+import { toast } from "sonner"
+import { cn } from "@/lib/utils"
+
+export default function NotificationBroadcastPage() {
+  const { canSendBroadcast } = useAdminRole()
+  const [title, setTitle] = useState("")
+  const [message, setMessage] = useState("")
+  const [audience, setAudience] = useState<
+    "all_end_users" | "system_users_only" | "everyone_with_access"
+  >("all_end_users")
+  const [channels, setChannels] = useState({
+    push: true,
+    sms: false,
+    email: true,
+  })
+
+  const mutation = useMutation({
+    mutationFn: () =>
+      notificationService.sendBroadcast({
+        title,
+        message,
+        audience,
+        channels: (
+          [
+            channels.push && "push",
+            channels.sms && "sms",
+            channels.email && "email",
+          ].filter(Boolean) as ("push" | "sms" | "email")[]
+        ),
+      }),
+    onSuccess: () => {
+      toast.success("Broadcast queued for delivery")
+      setTitle("")
+      setMessage("")
+    },
+    onError: () =>
+      toast.error(
+        "Could not send. Ensure POST /admin/notifications/broadcast exists.",
+      ),
+  })
+
+  if (!canSendBroadcast) {
+    return <Navigate to="/admin/dashboard" replace />
+  }
+
+  const toggleChannel = (key: keyof typeof channels) => {
+    setChannels((c) => ({ ...c, [key]: !c[key] }))
+  }
+
+  const channelActive =
+    channels.push || channels.sms || channels.email
+
+  return (
+    <div className="space-y-8 max-w-2xl mx-auto bg-white p-4 min-h-screen">
+      <div>
+        <h1 className="text-3xl font-bold text-gray-900 tracking-tight">
+          Send notification
+        </h1>
+        <p className="text-gray-500 mt-1">
+          Super Admins and Admins can broadcast via push, SMS, and email.
+          Delivery depends on user preferences and channel configuration.
+        </p>
+      </div>
+
+      <Card className="border shadow-none rounded-none">
+        <CardHeader className="border-b">
+          <CardTitle className="text-sm font-bold uppercase tracking-widest text-gray-400">
+            Channels
+          </CardTitle>
+        </CardHeader>
+        <CardContent className="pt-6 space-y-3">
+          <div className="grid grid-cols-3 gap-2">
+            <button
+              type="button"
+              onClick={() => toggleChannel("push")}
+              className={cn(
+                "rounded-none border p-4 text-left transition-colors",
+                channels.push
+                  ? "border-primary bg-primary/5"
+                  : "border-gray-200 opacity-70 hover:opacity-100",
+              )}
+            >
+              <Bell className="h-5 w-5 mb-2 text-gray-700" />
+              <div className="text-xs font-bold uppercase tracking-wider">
+                Push
+              </div>
+            </button>
+            <button
+              type="button"
+              onClick={() => toggleChannel("sms")}
+              className={cn(
+                "rounded-none border p-4 text-left transition-colors",
+                channels.sms
+                  ? "border-primary bg-primary/5"
+                  : "border-gray-200 opacity-70 hover:opacity-100",
+              )}
+            >
+              <MessageSquare className="h-5 w-5 mb-2 text-gray-700" />
+              <div className="text-xs font-bold uppercase tracking-wider">
+                SMS
+              </div>
+            </button>
+            <button
+              type="button"
+              onClick={() => toggleChannel("email")}
+              className={cn(
+                "rounded-none border p-4 text-left transition-colors",
+                channels.email
+                  ? "border-primary bg-primary/5"
+                  : "border-gray-200 opacity-70 hover:opacity-100",
+              )}
+            >
+              <Mail className="h-5 w-5 mb-2 text-gray-700" />
+              <div className="text-xs font-bold uppercase tracking-wider">
+                Email
+              </div>
+            </button>
+          </div>
+        </CardContent>
+      </Card>
+
+      <Card className="border shadow-none rounded-none">
+        <CardHeader className="border-b">
+          <CardTitle className="text-sm font-bold uppercase tracking-widest text-gray-400">
+            Audience
+          </CardTitle>
+        </CardHeader>
+        <CardContent className="pt-6">
+          <Select
+            value={audience}
+            onValueChange={(v) =>
+              setAudience(
+                v as
+                  | "all_end_users"
+                  | "system_users_only"
+                  | "everyone_with_access",
+              )
+            }
+          >
+            <SelectTrigger className="rounded-none">
+              <SelectValue />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectItem value="all_end_users">
+                All platform customers
+              </SelectItem>
+              <SelectItem value="system_users_only">
+                Panel users only (support &amp; admins)
+              </SelectItem>
+              <SelectItem value="everyone_with_access">
+                Everyone with an account
+              </SelectItem>
+            </SelectContent>
+          </Select>
+        </CardContent>
+      </Card>
+
+      <Card className="border shadow-none rounded-none">
+        <CardHeader className="border-b">
+          <CardTitle className="text-sm font-bold uppercase tracking-widest text-gray-400">
+            Message
+          </CardTitle>
+        </CardHeader>
+        <CardContent className="pt-6 space-y-4">
+          <div className="grid gap-1">
+            <Label htmlFor="bc-title">Title</Label>
+            <Input
+              id="bc-title"
+              value={title}
+              onChange={(e) => setTitle(e.target.value)}
+              className="rounded-none"
+            />
+          </div>
+          <div className="grid gap-1">
+            <Label htmlFor="bc-body">Body</Label>
+            <textarea
+              id="bc-body"
+              value={message}
+              onChange={(e) => setMessage(e.target.value)}
+              className="flex min-h-[160px] w-full rounded-md border border-input bg-transparent px-3 py-2 text-sm shadow-sm focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-ring"
+            />
+          </div>
+          <Button
+            className="rounded-none gap-2 w-full sm:w-auto"
+            disabled={
+              mutation.isPending || !title.trim() || !message.trim() || !channelActive
+            }
+            onClick={() => mutation.mutate()}
+          >
+            <Send className="h-4 w-4" />
+            Send broadcast
+          </Button>
+        </CardContent>
+      </Card>
+    </div>
+  )
+}
diff --git a/src/pages/admin/support/faq.tsx b/src/pages/admin/support/faq.tsx
new file mode 100644
index 0000000..1210f5a
--- /dev/null
+++ b/src/pages/admin/support/faq.tsx
@@ -0,0 +1,336 @@
+import { useState } from "react"
+import { useQuery, useMutation, useQueryClient } from "@tanstack/react-query"
+import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Badge } from "@/components/ui/badge"
+import {
+  Dialog,
+  DialogContent,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from "@/components/ui/dialog"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import { Search, Plus, Pencil } from "lucide-react"
+import { faqService } from "@/services"
+import type { FaqAudience, FaqEntry } from "@/services/faq.service"
+import { useAdminRole } from "@/hooks/use-admin-role"
+import { toast } from "sonner"
+
+export default function FaqSupportPage() {
+  const { canEdit } = useAdminRole()
+  const queryClient = useQueryClient()
+  const [tab, setTab] = useState<"browse" | "manage">("browse")
+  const [audienceFilter, setAudienceFilter] = useState<FaqAudience | "ALL">(
+    "ALL",
+  )
+  const [search, setSearch] = useState("")
+  const [open, setOpen] = useState(false)
+  const [editing, setEditing] = useState<FaqEntry | null>(null)
+  const [form, setForm] = useState({
+    question: "",
+    answer: "",
+    audience: "ALL" as FaqAudience,
+  })
+
+  const { data, isLoading, error } = useQuery({
+    queryKey: ["admin", "faq", search, audienceFilter],
+    queryFn: () =>
+      faqService.list({
+        limit: 100,
+        search: search.trim() || undefined,
+        audience:
+          audienceFilter === "ALL" ? undefined : audienceFilter,
+      }),
+  })
+
+  const saveMutation = useMutation({
+    mutationFn: async () => {
+      if (editing) {
+        return faqService.update(editing.id, {
+          question: form.question,
+          answer: form.answer,
+          audience: form.audience,
+        })
+      }
+      return faqService.create({
+        question: form.question,
+        answer: form.answer,
+        audience: form.audience,
+        isPublished: true,
+      })
+    },
+    onSuccess: () => {
+      toast.success(editing ? "FAQ updated" : "FAQ published")
+      queryClient.invalidateQueries({ queryKey: ["admin", "faq"] })
+      setOpen(false)
+      setEditing(null)
+      setForm({
+        question: "",
+        answer: "",
+        audience: "ALL",
+      })
+    },
+    onError: () => toast.error("Save failed"),
+  })
+
+  const browseItems =
+    data?.data?.filter((e) => e.isPublished !== false) ?? []
+
+  return (
+    <div className="space-y-8 max-w-7xl mx-auto bg-white p-4 min-h-screen">
+      <div>
+        <h1 className="text-3xl font-bold text-gray-900 tracking-tight">
+          FAQ &amp; support
+        </h1>
+        <p className="text-gray-500 mt-1 max-w-2xl">
+          Browse answers for end users and internal system users. Editors can
+          publish entries and control which audience sees each question.
+        </p>
+      </div>
+
+      <Tabs
+        value={canEdit ? tab : "browse"}
+        onValueChange={(v) => {
+          if (canEdit) setTab(v as "browse" | "manage")
+        }}
+        className="space-y-6"
+      >
+        <TabsList className="rounded-none bg-gray-100 p-1">
+          <TabsTrigger value="browse" className="rounded-none">
+            Browse
+          </TabsTrigger>
+          {canEdit && (
+            <TabsTrigger value="manage" className="rounded-none">
+              Manage content
+            </TabsTrigger>
+          )}
+        </TabsList>
+
+        <TabsContent value="browse" className="space-y-4 mt-2">
+          <div className="flex flex-wrap gap-3 items-center">
+            <div className="relative flex-1 min-w-[200px] max-w-md">
+              <Search className="absolute left-3 top-1/2 -translate-y-1/2 h-4 w-4 text-gray-400" />
+              <Input
+                className="pl-10 h-9 rounded-none border-gray-200 text-xs"
+                placeholder="Search questions…"
+                value={search}
+                onChange={(e) => setSearch(e.target.value)}
+              />
+            </div>
+            <Select
+              value={audienceFilter}
+              onValueChange={(v) =>
+                setAudienceFilter(v as FaqAudience | "ALL")
+              }
+            >
+              <SelectTrigger className="w-[200px] rounded-none h-9 text-xs">
+                <SelectValue placeholder="Audience" />
+              </SelectTrigger>
+              <SelectContent>
+                <SelectItem value="ALL">All audiences</SelectItem>
+                <SelectItem value="END_USER">End users</SelectItem>
+                <SelectItem value="SYSTEM_USER">System users</SelectItem>
+              </SelectContent>
+            </Select>
+          </div>
+
+          {error && (
+            <p className="text-sm text-amber-700 bg-amber-50 border px-4 py-3">
+              Connect <code className="text-xs">GET /admin/faq</code> to load entries.
+            </p>
+          )}
+
+          <div className="space-y-3">
+            {isLoading ? (
+              <p className="text-gray-400 animate-pulse py-12 text-center">
+                Loading…
+              </p>
+            ) : browseItems.length ? (
+              browseItems.map((faq) => (
+                <Card
+                  key={faq.id}
+                  className="border shadow-none rounded-none"
+                >
+                  <CardHeader className="pb-2 border-b border-gray-100">
+                    <div className="flex items-start justify-between gap-4">
+                      <CardTitle className="text-base font-bold text-gray-900">
+                        {faq.question}
+                      </CardTitle>
+                      <Badge variant="outline" className="text-[10px] rounded-none shrink-0">
+                        {faq.audience === "ALL"
+                          ? "Everyone"
+                          : faq.audience === "END_USER"
+                            ? "End users"
+                            : "System users"}
+                      </Badge>
+                    </div>
+                  </CardHeader>
+                  <CardContent className="pt-4 text-sm text-gray-700 leading-relaxed whitespace-pre-wrap">
+                    {faq.answer}
+                  </CardContent>
+                </Card>
+              ))
+            ) : (
+              <p className="text-center text-gray-400 py-12 italic text-sm">
+                No FAQs to display.
+              </p>
+            )}
+          </div>
+        </TabsContent>
+
+        {canEdit && (
+          <TabsContent value="manage" className="mt-2 space-y-4">
+            <div className="flex justify-end">
+              <Button
+                className="rounded-none gap-2"
+                onClick={() => {
+                  setEditing(null)
+                  setForm({
+                    question: "",
+                    answer: "",
+                    audience: "ALL",
+                  })
+                  setOpen(true)
+                }}
+              >
+                <Plus className="h-4 w-4" />
+                New question
+              </Button>
+            </div>
+            <Card className="border shadow-none rounded-none">
+              <CardContent className="p-0">
+                <div className="overflow-x-auto">
+                  <table className="w-full text-left">
+                    <thead className="bg-gray-50 border-b">
+                      <tr>
+                        <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                          Question
+                        </th>
+                        <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                          Audience
+                        </th>
+                        <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest text-right">
+                          Actions
+                        </th>
+                      </tr>
+                    </thead>
+                    <tbody className="divide-y">
+                      {data?.data?.map((faq) => (
+                        <tr key={faq.id}>
+                          <td className="px-6 py-3 text-sm font-medium max-w-md line-clamp-2">
+                            {faq.question}
+                          </td>
+                          <td className="px-6 py-3 text-xs">{faq.audience}</td>
+                          <td className="px-6 py-3 text-right">
+                            <Button
+                              variant="ghost"
+                              size="sm"
+                              className="rounded-none h-8"
+                              onClick={() => {
+                                setEditing(faq)
+                                setForm({
+                                  question: faq.question,
+                                  answer: faq.answer,
+                                  audience: faq.audience,
+                                })
+                                setOpen(true)
+                              }}
+                            >
+                              <Pencil className="h-4 w-4" />
+                            </Button>
+                          </td>
+                        </tr>
+                      ))}
+                    </tbody>
+                  </table>
+                </div>
+              </CardContent>
+            </Card>
+          </TabsContent>
+        )}
+      </Tabs>
+
+      <Dialog open={open} onOpenChange={setOpen}>
+        <DialogContent className="rounded-none max-w-lg max-h-[90vh] overflow-y-auto">
+          <DialogHeader>
+            <DialogTitle>
+              {editing ? "Edit FAQ" : "New FAQ entry"}
+            </DialogTitle>
+          </DialogHeader>
+          <div className="grid gap-3 py-2">
+            <div className="grid gap-1">
+              <Label>Audience</Label>
+              <Select
+                value={form.audience}
+                onValueChange={(v) =>
+                  setForm((f) => ({ ...f, audience: v as FaqAudience }))
+                }
+              >
+                <SelectTrigger className="rounded-none">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectItem value="ALL">Everyone (users &amp; system)</SelectItem>
+                  <SelectItem value="END_USER">Platform customers only</SelectItem>
+                  <SelectItem value="SYSTEM_USER">Panel / support staff only</SelectItem>
+                </SelectContent>
+              </Select>
+            </div>
+            <div className="grid gap-1">
+              <Label htmlFor="faq-q">Question</Label>
+              <Input
+                id="faq-q"
+                value={form.question}
+                onChange={(e) =>
+                  setForm((f) => ({ ...f, question: e.target.value }))
+                }
+                className="rounded-none"
+              />
+            </div>
+            <div className="grid gap-1">
+              <Label htmlFor="faq-a">Answer</Label>
+              <textarea
+                id="faq-a"
+                value={form.answer}
+                onChange={(e) =>
+                  setForm((f) => ({ ...f, answer: e.target.value }))
+                }
+                className="flex min-h-[140px] w-full rounded-md border border-input bg-transparent px-3 py-2 text-sm shadow-sm focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-ring"
+              />
+            </div>
+          </div>
+          <DialogFooter>
+            <Button
+              variant="outline"
+              className="rounded-none"
+              onClick={() => setOpen(false)}
+            >
+              Cancel
+            </Button>
+            <Button
+              className="rounded-none"
+              disabled={
+                saveMutation.isPending ||
+                !form.question.trim() ||
+                !form.answer.trim()
+              }
+              onClick={() => saveMutation.mutate()}
+            >
+              Save
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  )
+}
diff --git a/src/pages/admin/system-members/index.tsx b/src/pages/admin/system-members/index.tsx
new file mode 100644
index 0000000..1b0632b
--- /dev/null
+++ b/src/pages/admin/system-members/index.tsx
@@ -0,0 +1,282 @@
+import { useState } from "react"
+import { Navigate } from "react-router-dom"
+import { useQuery, useMutation, useQueryClient } from "@tanstack/react-query"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Badge } from "@/components/ui/badge"
+import {
+  Dialog,
+  DialogContent,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from "@/components/ui/dialog"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import { Search, UserPlus } from "lucide-react"
+import { systemMemberService } from "@/services"
+import { useAdminRole } from "@/hooks/use-admin-role"
+import { AdminRole } from "@/lib/admin-roles"
+import { toast } from "sonner"
+
+export default function SystemMembersPage() {
+  const { canAccessSystemMembers, canEdit } = useAdminRole()
+  const queryClient = useQueryClient()
+  const [page, setPage] = useState(1)
+  const [search, setSearch] = useState("")
+  const [open, setOpen] = useState(false)
+  const [form, setForm] = useState({
+    email: "",
+    firstName: "",
+    lastName: "",
+    password: "",
+    role: AdminRole.CUSTOMER_SUPPORT,
+  })
+
+  const { data, isLoading, error } = useQuery({
+    queryKey: ["admin", "system-members", page, search],
+    queryFn: () =>
+      systemMemberService.list({
+        page,
+        limit: 10,
+        search: search.trim() || undefined,
+      }),
+    enabled: canAccessSystemMembers,
+  })
+
+  const createMutation = useMutation({
+    mutationFn: () => systemMemberService.create(form),
+    onSuccess: () => {
+      toast.success("System user created")
+      queryClient.invalidateQueries({ queryKey: ["admin", "system-members"] })
+      setOpen(false)
+      setForm({
+        email: "",
+        firstName: "",
+        lastName: "",
+        password: "",
+        role: AdminRole.CUSTOMER_SUPPORT,
+      })
+    },
+    onError: () => toast.error("Failed to create user"),
+  })
+
+  if (!canAccessSystemMembers) {
+    return <Navigate to="/admin/dashboard" replace />
+  }
+
+  return (
+    <div className="space-y-8 max-w-7xl mx-auto bg-white p-4 min-h-screen">
+      <div className="flex flex-col md:flex-row md:items-start justify-between gap-4">
+        <div>
+          <h1 className="text-3xl font-bold text-gray-900 tracking-tight">
+            System users
+          </h1>
+          <p className="text-gray-500 mt-1 max-w-xl">
+            Internal staff who can access this panel. Actors: System Admin (full
+            access), Admin (view &amp; edit), Customer Support (view-only on most
+            areas; cannot manage this list).
+          </p>
+        </div>
+        {canEdit && (
+          <Button
+            className="rounded-none gap-2"
+            onClick={() => setOpen(true)}
+          >
+            <UserPlus className="h-4 w-4" />
+            Add system user
+          </Button>
+        )}
+      </div>
+
+      <Card className="border shadow-none rounded-none">
+        <CardHeader className="border-b flex flex-row items-center justify-between space-y-0 pb-4">
+          <CardTitle className="text-xs font-bold uppercase tracking-widest text-gray-400">
+            Directory
+          </CardTitle>
+          <div className="relative w-64">
+            <Search className="absolute left-3 top-1/2 -translate-y-1/2 h-4 w-4 text-gray-400" />
+            <Input
+              className="pl-10 h-9 rounded-none border-gray-200 text-xs"
+              placeholder="Search name or email…"
+              value={search}
+              onChange={(e) => {
+                setSearch(e.target.value)
+                setPage(1)
+              }}
+            />
+          </div>
+        </CardHeader>
+        <CardContent className="p-0">
+          {error && (
+            <p className="p-6 text-sm text-amber-700 bg-amber-50 border-b">
+              Could not reach{" "}
+              <code className="text-xs">GET /admin/system-members</code>. Add this
+              route on your API to populate the table.
+            </p>
+          )}
+          <div className="overflow-x-auto">
+            <table className="w-full text-left">
+              <thead className="bg-gray-50 border-b">
+                <tr>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Name
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Email
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                    Panel role
+                  </th>
+                  <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest text-right">
+                    Status
+                  </th>
+                </tr>
+              </thead>
+              <tbody className="divide-y">
+                {isLoading ? (
+                  <tr>
+                    <td
+                      colSpan={4}
+                      className="px-6 py-16 text-center text-gray-400 animate-pulse"
+                    >
+                      Loading…
+                    </td>
+                  </tr>
+                ) : data?.data?.length ? (
+                  data.data.map((m) => (
+                    <tr key={m.id} className="hover:bg-gray-50">
+                      <td className="px-6 py-4 text-sm font-semibold text-gray-900">
+                        {m.firstName} {m.lastName}
+                      </td>
+                      <td className="px-6 py-4 text-sm text-gray-600">
+                        {m.email}
+                      </td>
+                      <td className="px-6 py-4">
+                        <Badge variant="outline" className="rounded-none text-[10px]">
+                          {m.role}
+                        </Badge>
+                      </td>
+                      <td className="px-6 py-4 text-right text-xs text-gray-600">
+                        {m.isActive ? "Active" : "Disabled"}
+                      </td>
+                    </tr>
+                  ))
+                ) : (
+                  <tr>
+                    <td
+                      colSpan={4}
+                      className="px-6 py-16 text-center text-gray-400 italic text-sm"
+                    >
+                      No system users loaded.
+                    </td>
+                  </tr>
+                )}
+              </tbody>
+            </table>
+          </div>
+        </CardContent>
+      </Card>
+
+      <Dialog open={open} onOpenChange={setOpen}>
+        <DialogContent className="rounded-none max-w-md">
+          <DialogHeader>
+            <DialogTitle>Add system user</DialogTitle>
+          </DialogHeader>
+          <div className="grid gap-3 py-2">
+            <div className="grid gap-1">
+              <Label htmlFor="sm-email">Email</Label>
+              <Input
+                id="sm-email"
+                value={form.email}
+                onChange={(e) =>
+                  setForm((f) => ({ ...f, email: e.target.value }))
+                }
+                className="rounded-none"
+              />
+            </div>
+            <div className="grid grid-cols-2 gap-2">
+              <div className="grid gap-1">
+                <Label htmlFor="sm-fn">First name</Label>
+                <Input
+                  id="sm-fn"
+                  value={form.firstName}
+                  onChange={(e) =>
+                    setForm((f) => ({ ...f, firstName: e.target.value }))
+                  }
+                  className="rounded-none"
+                />
+              </div>
+              <div className="grid gap-1">
+                <Label htmlFor="sm-ln">Last name</Label>
+                <Input
+                  id="sm-ln"
+                  value={form.lastName}
+                  onChange={(e) =>
+                    setForm((f) => ({ ...f, lastName: e.target.value }))
+                  }
+                  className="rounded-none"
+                />
+              </div>
+            </div>
+            <div className="grid gap-1">
+              <Label htmlFor="sm-pw">Temporary password</Label>
+              <Input
+                id="sm-pw"
+                type="password"
+                value={form.password}
+                onChange={(e) =>
+                  setForm((f) => ({ ...f, password: e.target.value }))
+                }
+                className="rounded-none"
+              />
+            </div>
+            <div className="grid gap-1">
+              <Label>Role</Label>
+              <Select
+                value={form.role}
+                onValueChange={(role) =>
+                  setForm((f) => ({ ...f, role }))
+                }
+              >
+                <SelectTrigger className="rounded-none">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectItem value={AdminRole.SUPER_ADMIN}>
+                    System Admin — full access
+                  </SelectItem>
+                  <SelectItem value={AdminRole.ADMIN}>
+                    Admin — view &amp; edit
+                  </SelectItem>
+                  <SelectItem value={AdminRole.CUSTOMER_SUPPORT}>
+                    Customer Support — view (no member management)
+                  </SelectItem>
+                </SelectContent>
+              </Select>
+            </div>
+          </div>
+          <DialogFooter>
+            <Button variant="outline" className="rounded-none" onClick={() => setOpen(false)}>
+              Cancel
+            </Button>
+            <Button
+              className="rounded-none"
+              disabled={createMutation.isPending}
+              onClick={() => createMutation.mutate()}
+            >
+              Create
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  )
+}
diff --git a/src/pages/admin/transactions/subscription-transactions.tsx b/src/pages/admin/transactions/subscription-transactions.tsx
new file mode 100644
index 0000000..d42e9e2
--- /dev/null
+++ b/src/pages/admin/transactions/subscription-transactions.tsx
@@ -0,0 +1,219 @@
+import { useState } from "react"
+import { useQuery } from "@tanstack/react-query"
+import { Tabs, TabsList, TabsTrigger } from "@/components/ui/tabs"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Input } from "@/components/ui/input"
+import { Badge } from "@/components/ui/badge"
+import { Search, CheckCircle2, XCircle } from "lucide-react"
+import { subscriptionTransactionService } from "@/services"
+import type { SubscriptionPaymentStatus } from "@/services/subscription-transaction.service"
+
+export default function SubscriptionTransactionsPage() {
+  const [tab, setTab] = useState<"succeeded" | "failed">("succeeded")
+  const [page, setPage] = useState(1)
+  const [search, setSearch] = useState("")
+  const status: SubscriptionPaymentStatus =
+    tab === "succeeded" ? "SUCCEEDED" : "FAILED"
+
+  const { data, isLoading, error } = useQuery({
+    queryKey: ["admin", "subscription-transactions", status, page, search],
+    queryFn: () =>
+      subscriptionTransactionService.getTransactions({
+        status,
+        page,
+        limit: 10,
+        search: search.trim() || undefined,
+      }),
+  })
+
+  const formatMoney = (amount: number, currency: string) =>
+    new Intl.NumberFormat("en-US", { style: "currency", currency }).format(
+      amount,
+    )
+
+  return (
+    <div className="space-y-8 max-w-7xl mx-auto bg-white p-4 min-h-screen">
+      <div>
+        <h1 className="text-3xl font-bold text-gray-900 tracking-tight">
+          Subscription transactions
+        </h1>
+        <p className="text-gray-500 mt-1">
+          Successful charges and failed attempts for platform subscriptions.
+        </p>
+      </div>
+
+      <Tabs
+        value={tab}
+        onValueChange={(v) => {
+          setTab(v as "succeeded" | "failed")
+          setPage(1)
+        }}
+        className="space-y-6"
+      >
+        <TabsList className="rounded-none bg-gray-100 p-1">
+          <TabsTrigger value="succeeded" className="rounded-none gap-2">
+            <CheckCircle2 className="h-4 w-4 text-emerald-600" />
+            Successful payments
+          </TabsTrigger>
+          <TabsTrigger value="failed" className="rounded-none gap-2">
+            <XCircle className="h-4 w-4 text-red-600" />
+            Failed payments
+          </TabsTrigger>
+        </TabsList>
+
+      <Card className="border shadow-none rounded-none">
+            <CardHeader className="border-b flex flex-row items-center justify-between space-y-0 pb-4">
+              <CardTitle className="text-xs font-bold uppercase tracking-widest text-gray-400">
+                {tab === "succeeded"
+                  ? "Completed subscription charges"
+                  : "Declined or errored charges"}
+              </CardTitle>
+              <div className="relative w-64">
+                <Search className="absolute left-3 top-1/2 -translate-y-1/2 h-4 w-4 text-gray-400" />
+                <Input
+                  className="pl-10 h-9 rounded-none border-gray-200 text-xs"
+                  placeholder="Search email, ref, user…"
+                  value={search}
+                  onChange={(e) => {
+                    setSearch(e.target.value)
+                    setPage(1)
+                  }}
+                />
+              </div>
+            </CardHeader>
+            <CardContent className="p-0">
+              {error && (
+                <p className="p-6 text-sm text-red-600">
+                  Unable to load transactions. Ensure the API exposes{" "}
+                  <code className="text-xs bg-gray-100 px-1">
+                    GET /admin/subscription-transactions
+                  </code>
+                  .
+                </p>
+              )}
+              <div className="overflow-x-auto">
+                <table className="w-full text-left">
+                  <thead className="bg-gray-50 border-b">
+                    <tr>
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                        User
+                      </th>
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                        Plan
+                      </th>
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                        Amount
+                      </th>
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                        Provider / Ref
+                      </th>
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                        Date
+                      </th>
+                      {tab === "failed" && (
+                        <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest">
+                          Reason
+                        </th>
+                      )}
+                      <th className="px-6 py-4 text-[10px] font-bold text-gray-400 uppercase tracking-widest text-right">
+                        Status
+                      </th>
+                    </tr>
+                  </thead>
+                  <tbody className="divide-y">
+                    {isLoading ? (
+                      <tr>
+                        <td
+                          colSpan={tab === "failed" ? 7 : 6}
+                          className="px-6 py-16 text-center text-gray-400 animate-pulse"
+                        >
+                          Loading…
+                        </td>
+                      </tr>
+                    ) : data?.data && data.data.length > 0 ? (
+                      data.data.map((row) => (
+                        <tr key={row.id} className="hover:bg-gray-50">
+                          <td className="px-6 py-4 text-sm">
+                            <div className="font-semibold text-gray-900">
+                              {row.userEmail}
+                            </div>
+                            <div className="text-[11px] text-gray-500">
+                              {row.userId}
+                            </div>
+                          </td>
+                          <td className="px-6 py-4 text-sm text-gray-700">
+                            {row.planName}
+                          </td>
+                          <td className="px-6 py-4 text-sm font-bold text-gray-900">
+                            {formatMoney(row.amount, row.currency)}
+                          </td>
+                          <td className="px-6 py-4 text-xs text-gray-600">
+                            <div>{row.provider}</div>
+                            {row.providerRef && (
+                              <div className="text-[10px] font-mono text-gray-400 mt-0.5">
+                                {row.providerRef}
+                              </div>
+                            )}
+                          </td>
+                          <td className="px-6 py-4 text-sm text-gray-600">
+                            {new Date(row.createdAt).toLocaleString()}
+                          </td>
+                          {tab === "failed" && (
+                            <td className="px-6 py-4 text-xs text-red-700 max-w-[200px]">
+                              {row.failureReason ?? "—"}
+                            </td>
+                          )}
+                          <td className="px-6 py-4 text-right">
+                            <Badge
+                              variant="outline"
+                              className="rounded-none text-[10px] uppercase"
+                            >
+                              {row.status}
+                            </Badge>
+                          </td>
+                        </tr>
+                      ))
+                    ) : (
+                      <tr>
+                        <td
+                          colSpan={tab === "failed" ? 7 : 6}
+                          className="px-6 py-16 text-center text-gray-400 italic text-sm"
+                        >
+                          No rows for this filter.
+                        </td>
+                      </tr>
+                    )}
+                  </tbody>
+                </table>
+              </div>
+              {data && data.totalPages > 1 && (
+                <div className="flex justify-between items-center px-6 py-3 border-t text-xs text-gray-600">
+                  <span>
+                    Page {data.page} of {data.totalPages}
+                  </span>
+                  <div className="flex gap-2">
+                    <button
+                      type="button"
+                      className="underline disabled:opacity-40"
+                      disabled={page <= 1}
+                      onClick={() => setPage((p) => Math.max(1, p - 1))}
+                    >
+                      Previous
+                    </button>
+                    <button
+                      type="button"
+                      className="underline disabled:opacity-40"
+                      disabled={page >= data.totalPages}
+                      onClick={() => setPage((p) => p + 1)}
+                    >
+                      Next
+                    </button>
+                  </div>
+                </div>
+              )}
+            </CardContent>
+          </Card>
+      </Tabs>
+    </div>
+  )
+}
diff --git a/src/pages/login/index.tsx b/src/pages/login/index.tsx
index e0f12d0..6839645 100644
--- a/src/pages/login/index.tsx
+++ b/src/pages/login/index.tsx
@@ -7,6 +7,7 @@ import { Label } from "@/components/ui/label"
 import { Eye, EyeOff } from "lucide-react"
 import { toast } from "sonner"
 import { authService } from "@/services"
+import { hasPanelAccess } from "@/lib/admin-roles"
 import { errorTracker } from "@/lib/error-tracker"
 import type { ApiError, LocationState } from "@/types/error.types"
 
@@ -27,9 +28,8 @@ export default function LoginPage() {
     try {
       const response = await authService.login({ email, password })
       
-      // Check if user is admin
-      if (response.user.role !== 'ADMIN') {
-        toast.error("Access denied. Admin privileges required.")
+      if (!hasPanelAccess(response.user.role)) {
+        toast.error("Access denied. Staff panel credentials required.")
         setIsLoading(false)
         return
       }
diff --git a/src/services/auth.service.ts b/src/services/auth.service.ts
index 55d45df..9c93a81 100644
--- a/src/services/auth.service.ts
+++ b/src/services/auth.service.ts
@@ -1,4 +1,5 @@
 import apiClient from './api/client'
+import { hasPanelAccess } from '@/lib/admin-roles'
 
 export interface LoginRequest {
   email: string
@@ -88,11 +89,11 @@ class AuthService {
   }
 
   /**
-   * Check if user is admin
+   * Legacy: true for any staff panel role
    */
   isAdmin(): boolean {
     const user = this.getCurrentUser()
-    return user?.role === 'ADMIN'
+    return hasPanelAccess(user?.role)
   }
 }
 
diff --git a/src/services/faq.service.ts b/src/services/faq.service.ts
new file mode 100644
index 0000000..050047e
--- /dev/null
+++ b/src/services/faq.service.ts
@@ -0,0 +1,67 @@
+import apiClient from "./api/client"
+
+/** Who can see this FAQ entry in product surfaces */
+export type FaqAudience = "END_USER" | "SYSTEM_USER" | "ALL"
+
+export interface FaqEntry {
+  id: string
+  question: string
+  answer: string
+  audience: FaqAudience
+  sortOrder: number
+  isPublished: boolean
+  createdAt: string
+  updatedAt?: string
+}
+
+export interface PaginatedFaqs {
+  data: FaqEntry[]
+  total: number
+  page: number
+  limit: number
+  totalPages: number
+}
+
+class FaqService {
+  async list(params?: {
+    page?: number
+    limit?: number
+    audience?: FaqAudience
+    search?: string
+  }): Promise<PaginatedFaqs> {
+    const response = await apiClient.get<PaginatedFaqs>("/admin/faq", {
+      params,
+    })
+    return response.data
+  }
+
+  async create(data: {
+    question: string
+    answer: string
+    audience: FaqAudience
+    sortOrder?: number
+    isPublished?: boolean
+  }): Promise<FaqEntry> {
+    const response = await apiClient.post<FaqEntry>("/admin/faq", data)
+    return response.data
+  }
+
+  async update(
+    id: string,
+    data: Partial<
+      Pick<
+        FaqEntry,
+        "question" | "answer" | "audience" | "sortOrder" | "isPublished"
+      >
+    >,
+  ): Promise<FaqEntry> {
+    const response = await apiClient.patch<FaqEntry>(`/admin/faq/${id}`, data)
+    return response.data
+  }
+
+  async remove(id: string): Promise<void> {
+    await apiClient.delete(`/admin/faq/${id}`)
+  }
+}
+
+export const faqService = new FaqService()
diff --git a/src/services/index.ts b/src/services/index.ts
index 32df9b2..1eb6c7e 100644
--- a/src/services/index.ts
+++ b/src/services/index.ts
@@ -11,6 +11,10 @@ export { dashboardService } from "./dashboard.service";
 export { notificationService } from "./notification.service";
 export { paymentService } from "./payment.service";
 export { invoiceService } from "./invoice.service";
+export { subscriptionTransactionService } from "./subscription-transaction.service";
+export { systemMemberService } from "./system-member.service";
+export { issueService } from "./issue.service";
+export { faqService } from "./faq.service";
 
 // Export types
 export type { LoginRequest, LoginResponse } from "./auth.service";
@@ -62,3 +66,10 @@ export type {
   ProformaFilters,
   ProformaRequestFilters,
 } from "./invoice.service";
+export type {
+  SubscriptionTransaction,
+  SubscriptionPaymentStatus,
+} from "./subscription-transaction.service";
+export type { SystemMember, CreateSystemMemberPayload } from "./system-member.service";
+export type { SupportIssue, IssueStatus } from "./issue.service";
+export type { FaqEntry, FaqAudience } from "./faq.service";
diff --git a/src/services/issue.service.ts b/src/services/issue.service.ts
new file mode 100644
index 0000000..5e70a8d
--- /dev/null
+++ b/src/services/issue.service.ts
@@ -0,0 +1,63 @@
+import apiClient from "./api/client"
+
+export type IssueStatus = "OPEN" | "IN_PROGRESS" | "RESOLVED" | "CLOSED"
+export type IssueReporterType = "USER" | "SYSTEM_USER"
+
+export interface SupportIssue {
+  id: string
+  title: string
+  description: string
+  status: IssueStatus
+  reporterType: IssueReporterType
+  reporterEmail: string
+  reporterUserId?: string
+  priority: "LOW" | "MEDIUM" | "HIGH"
+  createdAt: string
+  updatedAt?: string
+}
+
+export interface IssueFilters {
+  page?: number
+  limit?: number
+  status?: IssueStatus
+  search?: string
+}
+
+export interface PaginatedIssues {
+  data: SupportIssue[]
+  total: number
+  page: number
+  limit: number
+  totalPages: number
+}
+
+class IssueService {
+  async list(filters: IssueFilters = {}): Promise<PaginatedIssues> {
+    const response = await apiClient.get<PaginatedIssues>("/admin/issues", {
+      params: filters,
+    })
+    return response.data
+  }
+
+  async create(data: {
+    title: string
+    description: string
+    priority?: SupportIssue["priority"]
+  }): Promise<SupportIssue> {
+    const response = await apiClient.post<SupportIssue>("/admin/issues", data)
+    return response.data
+  }
+
+  async updateStatus(
+    id: string,
+    status: IssueStatus,
+  ): Promise<SupportIssue> {
+    const response = await apiClient.patch<SupportIssue>(
+      `/admin/issues/${id}`,
+      { status },
+    )
+    return response.data
+  }
+}
+
+export const issueService = new IssueService()
diff --git a/src/services/notification.service.ts b/src/services/notification.service.ts
index 76a8af7..aea44ff 100644
--- a/src/services/notification.service.ts
+++ b/src/services/notification.service.ts
@@ -58,6 +58,22 @@ class NotificationService {
     await apiClient.post('/notifications/read-all')
   }
 
+  /**
+   * Broadcast push, SMS, and/or email (Super Admin & Admin only)
+   */
+  async sendBroadcast(data: {
+    title: string
+    message: string
+    channels: ('push' | 'sms' | 'email')[]
+    audience?: 'all_end_users' | 'system_users_only' | 'everyone_with_access'
+  }): Promise<{ id: string }> {
+    const response = await apiClient.post<{ id: string }>(
+      '/admin/notifications/broadcast',
+      data,
+    )
+    return response.data
+  }
+
   /**
    * Send notification (ADMIN only)
    */
diff --git a/src/services/subscription-transaction.service.ts b/src/services/subscription-transaction.service.ts
new file mode 100644
index 0000000..5af3cc2
--- /dev/null
+++ b/src/services/subscription-transaction.service.ts
@@ -0,0 +1,47 @@
+import apiClient from "./api/client"
+
+export type SubscriptionPaymentStatus = "SUCCEEDED" | "FAILED" | "PENDING"
+
+export interface SubscriptionTransaction {
+  id: string
+  userId: string
+  userEmail: string
+  planName: string
+  amount: number
+  currency: string
+  status: SubscriptionPaymentStatus
+  provider: string
+  providerRef?: string
+  failureReason?: string
+  createdAt: string
+}
+
+export interface SubscriptionTransactionFilters {
+  page?: number
+  limit?: number
+  status?: SubscriptionPaymentStatus
+  search?: string
+}
+
+export interface PaginatedSubscriptionTx {
+  data: SubscriptionTransaction[]
+  total: number
+  page: number
+  limit: number
+  totalPages: number
+}
+
+class SubscriptionTransactionService {
+  async getTransactions(
+    filters: SubscriptionTransactionFilters = {},
+  ): Promise<PaginatedSubscriptionTx> {
+    const response = await apiClient.get<PaginatedSubscriptionTx>(
+      "/admin/subscription-transactions",
+      { params: filters },
+    )
+    return response.data
+  }
+}
+
+export const subscriptionTransactionService =
+  new SubscriptionTransactionService()
diff --git a/src/services/system-member.service.ts b/src/services/system-member.service.ts
new file mode 100644
index 0000000..7ca4456
--- /dev/null
+++ b/src/services/system-member.service.ts
@@ -0,0 +1,65 @@
+import apiClient from "./api/client"
+
+/** Internal staff that operate the admin / support panel */
+export interface SystemMember {
+  id: string
+  email: string
+  firstName: string
+  lastName: string
+  /** Panel role: SUPER_ADMIN | ADMIN | CUSTOMER_SUPPORT */
+  role: string
+  isActive: boolean
+  createdAt: string
+  updatedAt?: string
+}
+
+export interface CreateSystemMemberPayload {
+  email: string
+  firstName: string
+  lastName: string
+  password: string
+  role: string
+}
+
+export interface PaginatedSystemMembers {
+  data: SystemMember[]
+  total: number
+  page: number
+  limit: number
+  totalPages: number
+}
+
+class SystemMemberService {
+  async list(params?: {
+    page?: number
+    limit?: number
+    search?: string
+  }): Promise<PaginatedSystemMembers> {
+    const response = await apiClient.get<PaginatedSystemMembers>(
+      "/admin/system-members",
+      { params },
+    )
+    return response.data
+  }
+
+  async create(data: CreateSystemMemberPayload): Promise<SystemMember> {
+    const response = await apiClient.post<SystemMember>(
+      "/admin/system-members",
+      data,
+    )
+    return response.data
+  }
+
+  async update(
+    id: string,
+    data: Partial<Pick<SystemMember, "firstName" | "lastName" | "role" | "isActive">>,
+  ): Promise<SystemMember> {
+    const response = await apiClient.patch<SystemMember>(
+      `/admin/system-members/${id}`,
+      data,
+    )
+    return response.data
+  }
+}
+
+export const systemMemberService = new SystemMemberService()