diff --git a/src/App.tsx b/src/App.tsx
index ab27b73..c5da977 100644
--- a/src/App.tsx
+++ b/src/App.tsx
@@ -18,6 +18,9 @@ import { SettingsPage } from "@/pages/SettingsPage";
 import { TransactionsPage } from "@/pages/TransactionsPage";
 import { VisitsPage } from "@/pages/VisitsPage";
 import { ManageUsersPage } from "@/pages/ManageUsersPage";
+import { GuestServicesPage } from "@/pages/GuestServicesPage";
+import { LoyaltyPointsPage } from "@/pages/LoyaltyPointsPage";
+import { HotelRafflesPage } from "@/pages/HotelRafflesPage";
 
 function ProtectedLayout() {
   const accessToken = useAuthStore((s) => s.accessToken);
@@ -46,6 +49,9 @@ export default function App() {
         <Route path="/bookings/:id" element={<BookingDetailPage />} />
         <Route path="/calendar" element={<CalendarPage />} />
         <Route path="/rooms" element={<RoomsPage />} />
+        <Route path="/guest-services" element={<GuestServicesPage />} />
+        <Route path="/loyalty/points" element={<LoyaltyPointsPage />} />
+        <Route path="/loyalty/raffles" element={<HotelRafflesPage />} />
         <Route path="/customers" element={<CustomersPage />} />
         <Route path="/transactions" element={<TransactionsPage />} />
         <Route path="/payments" element={<PaymentsPage />} />
diff --git a/src/components/layout/AppSidebar.tsx b/src/components/layout/AppSidebar.tsx
index e30051d..fd70d5d 100644
--- a/src/components/layout/AppSidebar.tsx
+++ b/src/components/layout/AppSidebar.tsx
@@ -5,6 +5,7 @@ import { ScrollArea } from "@/components/ui/scroll-area";
 import { Separator } from "@/components/ui/separator";
 import {
   navFinance,
+  navGuestLoyalty,
   navMain,
   navMarketing,
   navOther,
@@ -59,6 +60,7 @@ export function AppSidebar() {
       <ScrollArea className="flex-1 px-3 py-4">
         <nav className="space-y-6">
           <NavSection title="Main" items={navMain} />
+          <NavSection title="Guest & loyalty" items={navGuestLoyalty} />
           <NavSection title="Marketing" items={navMarketing} />
           <NavSection title="Finance" items={navFinance} />
           <NavSection title="Other" items={navOther} />
diff --git a/src/components/layout/nav-config.ts b/src/components/layout/nav-config.ts
index 9f8c027..4bfde97 100644
--- a/src/components/layout/nav-config.ts
+++ b/src/components/layout/nav-config.ts
@@ -2,13 +2,16 @@ import {
   BedDouble,
   CalendarDays,
   CreditCard,
+  Gift,
   LayoutDashboard,
   Percent,
   Settings,
   Share2,
+  Trophy,
   Users,
   Building2,
   LineChart,
+  UtensilsCrossed,
 } from "lucide-react";
 
 export const navMain = [
@@ -19,6 +22,12 @@ export const navMain = [
   { to: "/rooms", label: "Rooms", icon: Building2 },
 ];
 
+export const navGuestLoyalty = [
+  { to: "/guest-services", label: "Guest services", icon: UtensilsCrossed },
+  { to: "/loyalty/points", label: "Point rules", icon: Gift },
+  { to: "/loyalty/raffles", label: "Raffles", icon: Trophy },
+];
+
 export const navMarketing = [
   { to: "/marketing/visits", label: "Site visits", icon: LineChart },
   { to: "/marketing/discount-codes", label: "Discount codes", icon: Percent },
diff --git a/src/lib/hotel-staff-types.ts b/src/lib/hotel-staff-types.ts
new file mode 100644
index 0000000..2f1c77f
--- /dev/null
+++ b/src/lib/hotel-staff-types.ts
@@ -0,0 +1,61 @@
+/** Backend-aligned types for hotel staff UI */
+
+export type HotelPointAction = {
+  id: string;
+  code: string;
+  label: string;
+  description?: string | null;
+  sortOrder: number;
+  isActive: boolean;
+};
+
+export type HotelPointRule = {
+  id: string;
+  propertyId: string;
+  actionId: string;
+  points: number;
+  isEnabled: boolean;
+  action: HotelPointAction;
+};
+
+export type HotelRaffleRow = {
+  id: string;
+  propertyId: string;
+  prizeDescription: string;
+  startsAt: string;
+  endsAt: string;
+  drawMode: "RANDOM" | "MIN_POINTS";
+  minPoints: number | null;
+  pointsDeductOnWin: number;
+  maxWinners: number;
+  /** When true, winners are emailed after the draw (persisted as `notifyOnCreate` in API responses). */
+  notifyOnCreate: boolean;
+  status: string;
+  _count?: { entries: number; winners: number };
+  eligiblePoolCount?: number;
+};
+
+export type HotelLedgerRow = {
+  id: string;
+  userId: string;
+  propertyId: string;
+  delta: number;
+  reason: string;
+  createdAt: string;
+  sourceKey?: string | null;
+  user?: { id: string; name: string; email?: string | null };
+};
+
+export type BookingTrendDay = {
+  date: string;
+  total: number;
+  online: number;
+  cancelled: number;
+};
+
+export type RatingSnapshot = {
+  averageRating: number;
+  reviewCount: number;
+  discountUses: number;
+  referralBookings: number;
+};
diff --git a/src/pages/LoyaltyPointsPage.tsx b/src/pages/LoyaltyPointsPage.tsx
new file mode 100644
index 0000000..579ad73
--- /dev/null
+++ b/src/pages/LoyaltyPointsPage.tsx
@@ -0,0 +1,260 @@
+import { useCallback, useEffect, useMemo, useState } from "react";
+
+import { Button } from "@/components/ui/button";
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card";
+import { Input } from "@/components/ui/input";
+import {
+  Table,
+  TableBody,
+  TableCell,
+  TableHead,
+  TableHeader,
+  TableRow,
+} from "@/components/ui/table";
+import { Spinner } from "@/components/ui/spinner";
+import { useAuth } from "@/context/AuthContext";
+import { useAuthStore } from "@/store/authStore";
+import { apiGet, apiPost } from "@/lib/api";
+import type { HotelLedgerRow, HotelPointAction, HotelPointRule } from "@/lib/hotel-staff-types";
+
+type RowEdit = Record<string, { points: string; isEnabled: boolean }>;
+
+export function LoyaltyPointsPage() {
+  const { canManageLoyalty, canViewFinanceLedger } = useAuth();
+  const selectedPropertyId = useAuthStore((s) => s.selectedPropertyId);
+  const [catalog, setCatalog] = useState<HotelPointAction[]>([]);
+  const [rules, setRules] = useState<HotelPointRule[]>([]);
+  const [loading, setLoading] = useState(true);
+  const [savingId, setSavingId] = useState<string | null>(null);
+  const [edit, setEdit] = useState<RowEdit>({});
+  const [ledger, setLedger] = useState<HotelLedgerRow[]>([]);
+  const [ledgerLoading, setLedgerLoading] = useState(false);
+  const [ledgerError, setLedgerError] = useState<string | null>(null);
+
+  const ruleByActionId = useMemo(() => {
+    const m = new Map<string, HotelPointRule>();
+    for (const r of rules) m.set(r.actionId, r);
+    return m;
+  }, [rules]);
+
+  const loadLedger = useCallback(async () => {
+    if (!canViewFinanceLedger) return;
+    setLedgerLoading(true);
+    setLedgerError(null);
+    try {
+      const res = await apiGet<{ data: HotelLedgerRow[] }>("/loyalty/ledger");
+      setLedger(res.data ?? []);
+    } catch (e) {
+      setLedger([]);
+      setLedgerError(e instanceof Error ? e.message : "Could not load ledger");
+    } finally {
+      setLedgerLoading(false);
+    }
+  }, [canViewFinanceLedger, selectedPropertyId]);
+
+  const load = useCallback(async () => {
+    setLoading(true);
+    try {
+      const [c, r] = await Promise.all([
+        apiGet<HotelPointAction[]>("/loyalty/catalog"),
+        apiGet<HotelPointRule[]>("/loyalty/rules"),
+      ]);
+      setCatalog(c.filter((a) => a.isActive));
+      setRules(r);
+      const next: RowEdit = {};
+      for (const a of c) {
+        const existing = r.find((x) => x.actionId === a.id);
+        next[a.id] = {
+          points: String(existing?.points ?? 0),
+          isEnabled: existing?.isEnabled ?? true,
+        };
+      }
+      setEdit(next);
+    } finally {
+      setLoading(false);
+    }
+  }, [selectedPropertyId]);
+
+  useEffect(() => {
+    void load();
+  }, [load]);
+
+  useEffect(() => {
+    void loadLedger();
+  }, [loadLedger]);
+
+  async function saveRow(actionId: string) {
+    if (!canManageLoyalty) return;
+    const row = edit[actionId];
+    if (!row) return;
+    const points = Math.max(0, parseInt(row.points, 10) || 0);
+    setSavingId(actionId);
+    try {
+      await apiPost("/loyalty/rules", {
+        actionId,
+        points,
+        isEnabled: row.isEnabled,
+      });
+      await load();
+    } finally {
+      setSavingId(null);
+    }
+  }
+
+  if (loading) {
+    return (
+      <div className="flex min-h-[320px] items-center justify-center">
+        <Spinner size={32} />
+      </div>
+    );
+  }
+
+  return (
+    <div className="space-y-6">
+      <div>
+        <h1 className="text-2xl font-bold tracking-tight">Point rules</h1>
+        <p className="text-muted-foreground">
+          Set how many points guests earn per action 
+        </p>
+      </div>
+
+      <Card className="rounded-2xl">
+        <CardHeader>
+          <CardTitle className="text-base">Actions</CardTitle>
+        </CardHeader>
+        <CardContent>
+          <Table>
+            <TableHeader>
+              <TableRow>
+                <TableHead>Code</TableHead>
+                <TableHead>Label</TableHead>
+                <TableHead className="w-28">Points</TableHead>
+                <TableHead className="w-32">Enabled</TableHead>
+                <TableHead className="w-28" />
+              </TableRow>
+            </TableHeader>
+            <TableBody>
+              {catalog.map((a) => {
+                const e = edit[a.id] ?? { points: "0", isEnabled: true };
+                const hasRule = ruleByActionId.has(a.id);
+                return (
+                  <TableRow key={a.id}>
+                    <TableCell className="font-mono text-xs">{a.code}</TableCell>
+                    <TableCell>{a.label}</TableCell>
+                    <TableCell>
+                      <Input
+                        type="number"
+                        min={0}
+                        className="h-9 w-24"
+                        disabled={!canManageLoyalty}
+                        value={e.points}
+                        onChange={(ev) =>
+                          setEdit((prev) => ({
+                            ...prev,
+                            [a.id]: { ...e, points: ev.target.value },
+                          }))
+                        }
+                      />
+                    </TableCell>
+                    <TableCell>
+                      <label className="flex items-center gap-2 text-sm">
+                        <input
+                          type="checkbox"
+                          disabled={!canManageLoyalty}
+                          checked={e.isEnabled}
+                          onChange={(ev) =>
+                            setEdit((prev) => ({
+                              ...prev,
+                              [a.id]: { ...e, isEnabled: ev.target.checked },
+                            }))
+                          }
+                        />
+                        {hasRule ? "On" : "New"}
+                      </label>
+                    </TableCell>
+                    <TableCell>
+                      {canManageLoyalty && (
+                        <Button
+                          size="sm"
+                          variant="secondary"
+                          disabled={savingId === a.id}
+                          onClick={() => void saveRow(a.id)}
+                        >
+                          {savingId === a.id ? "…" : "Save"}
+                        </Button>
+                      )}
+                    </TableCell>
+                  </TableRow>
+                );
+              })}
+            </TableBody>
+          </Table>
+          {!catalog.length && (
+            <p className="py-8 text-center text-muted-foreground text-sm">
+              No point actions in catalog
+            </p>
+          )}
+        </CardContent>
+      </Card>
+
+      <Card className="rounded-2xl">
+        <CardHeader className="flex flex-row flex-wrap items-center justify-between gap-2">
+          <CardTitle className="text-base">Finance: point ledger</CardTitle>
+          {canViewFinanceLedger ? (
+            <Button
+              type="button"
+              size="sm"
+              variant="outline"
+              disabled={ledgerLoading}
+              onClick={() => void loadLedger()}
+            >
+              {ledgerLoading ? "Refreshing…" : "Refresh"}
+            </Button>
+          ) : null}
+        </CardHeader>
+        <CardContent className="text-sm">
+          {!canViewFinanceLedger ? (
+            <p className="text-muted-foreground">
+              Full property ledger is visible to finance and admin roles only.
+            </p>
+          ) : ledgerError ? (
+            <p className="text-destructive">{ledgerError}</p>
+          ) : ledgerLoading && !ledger.length ? (
+            <div className="flex justify-center py-8">
+              <Spinner size={28} />
+            </div>
+          ) : (
+            <Table>
+              <TableHeader>
+                <TableRow>
+                  <TableHead>When</TableHead>
+                  <TableHead>Guest</TableHead>
+                  <TableHead className="text-right">Δ</TableHead>
+                  <TableHead>Reason</TableHead>
+                </TableRow>
+              </TableHeader>
+              <TableBody>
+                {ledger.map((row) => (
+                  <TableRow key={row.id}>
+                    <TableCell className="whitespace-nowrap text-xs text-muted-foreground">
+                      {new Date(row.createdAt).toLocaleString()}
+                    </TableCell>
+                    <TableCell className="text-xs">
+                      <div>{row.user?.name ?? row.userId}</div>
+                      <div className="text-muted-foreground">{row.user?.email ?? ""}</div>
+                    </TableCell>
+                    <TableCell className="text-right font-mono text-xs">{row.delta}</TableCell>
+                    <TableCell className="text-xs">{row.reason}</TableCell>
+                  </TableRow>
+                ))}
+              </TableBody>
+            </Table>
+          )}
+          {canViewFinanceLedger && !ledgerLoading && !ledger.length && !ledgerError ? (
+            <p className="py-6 text-center text-muted-foreground text-sm">No ledger rows yet.</p>
+          ) : null}
+        </CardContent>
+      </Card>
+    </div>
+  );
+}